EPOS360 — Cold Call Team Product Guide

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What is EPOS360?

什么是EPOS360？

The one-liner your team needs to know

团队必须掌握的核心定位

EPOS360 is a cloud-based POS system — merchants just download the app on iOS or Android. Backed by Ant International (acquired EPOS Pte. Ltd. May 2025). No expensive hardware required unless they want it.

EPOS360是一套云端POS系统 — 商家只需在iOS或Android上下载APP即可使用。由蚂蚁国际支持（2025年5月收购EPOS Pte. Ltd.）。不需要购买昂贵硬件，有需要才选配。

Who it's for:适合对象： QSR and Fast Casual F&B — hawkers, bubble tea shops, cafes, quick-serve 快餐和休闲餐饮 — 小贩档口、奶茶店、咖啡厅、快餐店
Who it's NOT for:不适合对象： Full-service restaurants, retail, chains with more than 5 outlets 正式餐厅、零售店、超过5间分店的连锁品牌
Skip if:可以跳过： Store is in a kopitiam, Food Junction, or Food Republic — most are managed by the operator, hard to convert 如果店面在咖啡店、Food Junction或Food Republic内 — 通常由业者统一管理，较难转化
Key edge:核心优势： Owners can view full sales reports on their phone from anywhere, even when not at the store 店主可以随时随地在手机上查看完整销售报告，不用在店里也没关系

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Research Before Calling

打电话前先做功课

Check Google Maps / Instagram before you dial

拨打电话前查Google Maps / Instagram

On GrabFood / Foodpanda?

有没有在用GrabFood / Foodpanda？

Check Google Maps listing or Instagram. If listed, they're paying 20–30% commission per delivery order — your strongest opening hook. We also offer free GrabFood and Foodpanda POS integration.

查Google Maps或Instagram。如果有上架，他们每单外卖都要付20–30%佣金 — 这是最有力的开场切入点。我们提供免费的GrabFood和Foodpanda POS整合。

What POS are they using?

他们在用什么POS？

Enterprise POS (big dedicated screen):企业级POS（大型专用屏幕）： Likely on a contract — harder to convert 大概率在合约期内，较难转化
Tablet-based:平板类POS： Best target. Already software-minded. Our app fits naturally. 最佳目标客户。已习惯软件操作，我们的APP很容易上手。
Traditional (buttons + cash register):传统收银机（按键式）： Takes more education but possible 需要多些解释，但也可以尝试
In kopitiam / Food Junction / Food Republic:在咖啡店 / Food Junction / Food Republic内： Skip — managed by operator, hard to convert 跳过 — 由业者统一管理，较难转化

SGQR / PayNow sticker visible?

有没有SGQR / PayNow贴纸？

Look at Google Maps photos. If yes, they're now paying 0.5% MDR per PayNow transaction (gov subsidy ended 30 June 2026). EPOS360 charges 0%.

看Google Maps的照片。如果有，他们现在每笔PayNow都要付0.5%手续费（政府补贴已于2026年6月30日结束）。EPOS360收取0%。

If they have a soundbox — check if it's Qashier or EPOS. If EPOS, skip the PayNow angle. If Qashier, this angle applies.

如果有收款音箱 — 看看是Qashier还是EPOS的。如果是EPOS，PayNow角度就不适用。如果是Qashier，这个切入点就有效。

Do they do GTO reporting?

他们有没有GTO报告需求？

If the store is in a shopping mall, they may need to submit GTO (Gross Turnover) reports — a standardised revenue report that malls require because they take a percentage of the store's turnover. EPOS360 can handle this for them.

如果店面在购物商场内，他们可能需要提交GTO（总营业额）报告 — 这是商场要求的标准收入报告，因为商场会抽取一定比例的营业额。EPOS360可以帮他们处理这个。

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Key Features

核心功能

🖥️ Core POS System核心POS系统 Main Feature核心功能

Takes orders and processes payment. Works on any compatible iOS or Android device — just download the app.

接单和付款处理。适用于任何兼容的iOS或Android设备 — 下载APP即可使用。

Table QR ordering:桌面QR点餐： Customers scan at their table to order 顾客扫桌面QR码直接下单
Hawker / takeaway QR:小贩档 / 打包QR： In-store QR or online store link for free-seating or takeaway setups 店内QR或线上商店链接，适合自由座位或打包情景
Free online store:免费线上商店： Shareable on IG, WhatsApp, linkable to Google Business so customers can order directly from search 可分享至IG、WhatsApp，或绑定Google商家，让顾客直接从搜索页下单
Buzzer integration:叫号器整合： Works with in-store buzzer systems 可与店内叫号器系统连接
Sound alerts:声音提醒： POS notifies staff with a sound when any new order comes in — from any channel 无论哪个渠道来单，POS都会发出声音提醒员工

🛵 Delivery Platform Integration外卖平台整合 Free免费

GrabFood and Foodpanda orders flow directly into the EPOS360 POS. All orders — delivery, dine-in, online — on one screen, labelled by source.

GrabFood和Foodpanda订单直接进入EPOS360 POS。所有订单 — 外卖、堂食、线上 — 都在一个界面，并标注来源。

One screen for everything:一个界面管所有订单： No more juggling separate delivery tablets 不需要再看多个外卖平板
Save on hardware:省下硬件费用： Haven't bought delivery tablets yet? Don't need to. Already have them? Set them aside — keeps the counter clean. 还没买外卖平板？不用买了。已经有了？放到一边，收银台更整洁。
Note:注意： Deliveroo and Lalamove not supported 暂不支持Deliveroo和Lalamove

🏪 Free Online Store免费线上商店 0% Commission

Every EPOS360 merchant gets a free online store for self-pickup at 0% commission — forever.

每位EPOS360商家都可以获得一个免费的线上商店，自取订单永久0%佣金。

Customers pre-order, pay online, come collect — no queue
顾客提前下单在线付款，来了直接取 — 不用排队
Link to Google Business profile, Instagram, Facebook, WhatsApp
可绑定Google商家主页、Instagram、Facebook、WhatsApp
Best for shops near offices or schools — customers order during break, collect on the way最适合靠近办公区或学校的店 — 顾客在休息时间下单，顺路来取

👥 CRM / Membership SystemCRM / 会员系统 High Demand高需求

Member discounts:会员折扣： Set a flat % off for registered members 为注册会员设定折扣比例
Reward points:积分奖励： E.g. $1 = 1 point — fully customisable 如$1 = 1积分 — 完全自定义
Built into EPOS360 — no third-party app needed内置于EPOS360，不需要额外的第三方APP
Very popular — most merchants love the idea of driving repeat visits非常受欢迎 — 大多数商家都很喜欢这个能带回头客的功能

📊 Sales Reports & Analytics销售报告与分析

View from phone anywhere — even when not at the store随时随地在手机上查看 — 不在店里也没关系
Channel breakdown:渠道明细： GrabFood / Foodpanda / Online Store / Dine-in all separated GrabFood / Foodpanda / 线上商店 / 堂食分开显示
Payment method breakdown:付款方式明细： PayNow / Card / Cash / CDC Vouchers / Alipay / GrabPay etc. PayNow / 卡 / 现金 / CDC券 / 支付宝 / GrabPay 等
GTO reporting:GTO报告： For mall tenants — EPOS360 can generate the standardised turnover report malls require 适合商场租户 — EPOS360可生成商场所需的标准营业额报告

💳 Payment Modes Accepted接受的付款方式

PayNow (0% MDR)PayNow（0%手续费）

Visa / Mastercard

Alipay

ShopeePay

GrabPay

NETS QR

Cash / 现金

CDC Vouchers消费券

How to use:使用方法： This is a conversation guide, not a script to read word for word. Sound natural, like you're chatting with them. Don't introduce yourself from EPOS360 straight away — ask first, then bring in who you are once they've responded. Always find out their name and how many outlets they have before you close. 这是对话参考，不是逐字照读的脚本。说话要自然，像在聊天一样。不要一开口就说自己是EPOS360的 — 先问问题，等他们回应后再带出你的身份。收尾前一定要问清楚对方名字和有几个门店。

Phase 1 / 第一步

Opener — get them talking first

开场 — 先让他们说话

You

你

Hi, is this [shop name]? Oh hey — just a quick one, are you guys on GrabFood or Foodpanda at the moment?

你好，请问是[店名]吗？哦好 — 想快速问一下，你们现在有在用GrabFood或者Foodpanda吗？

Casual and short. Don't say who you are yet — just get them answering. If they ask first, just say "I'm calling about your F&B setup" and come back to the question.

轻松简短。先不要说你是谁 — 先让他们回答。如果他们先问，就说"我是关于你们餐饮业务打来的"，然后继续问问题。

Phase 2A

They're on Grab / Panda — introduce yourself, ask a few things

他们有用Grab / Panda — 介绍自己，多了解一下

You

你

Oh nice! So I'm from EPOS, we do F&B solutions. The reason I ask is — you know those platform commissions, right? Grab and Panda can take like 20 to 30% per order. Over a month that's quite a bit of money going out. We actually have this free online store where your regulars can just order straight from you — zero commission on our end. Have you looked into anything like that?

哦好！我是EPOS的，我们做餐饮解决方案的。我问是因为 — 你知道他们抽的佣金对吧？Grab和Panda每单大概抽20到30%。一个月算下来是蛮多钱的。我们有个免费的线上商店，让你的熟客直接向你下单 — 我们这边完全不抽佣金。你有没有了解过这类东西？

Let them respond — don't rush. Then naturally ask: "Oh by the way, how should I address you?" and "Is this your only outlet, or do you have a few?"

让他们回应，不用急。然后自然地问："对了，怎么称呼你？" 以及 "请问你们是只有这一间，还是有几个门店？"

You — Qualifying questions (work these in naturally)

你 — 了解情况（自然地问）

Oh, how should I address you by the way? [get their name] ... And just curious — is this your only outlet, or do you have a few more?

对了，怎么称呼你？[等对方回答] ... 还有想了解一下 — 你们是只有这一间，还是有几个门店？

These questions help you personalise the pitch and understand their scale. If they have multiple outlets, the pitch changes slightly — remote sales reporting becomes even more relevant.

这些问题帮你了解他们的规模，方便调整切入点。如果他们有多个门店，远程查看销售报告这个功能会更有吸引力。

You — Follow up after they answer

你 — 他们回答后跟进

So yeah, with EPOS360 you get a free online store — customers can pre-order and come collect, no commission from us. And since you're already on Grab and Panda, all your orders flow into one screen — no more watching two or three tablets. It shows you clearly which order came from where — Grab, Panda, your own store, dine-in — everything in one place.

所以用EPOS360的话，你有个免费的线上商店 — 顾客可以提前下单来取，我们不收佣金。而且你本来就有Grab和Panda，所有订单会整合进同一个界面 — 不用再看两三个平板了。清楚显示每单从哪里来的 — Grab、Panda、你自己的商店、堂食 — 全部在一个地方。

Phase 2B

They're NOT on Grab / Panda — introduce yourself, pivot to QR / online store

他们没有用Grab / Panda — 介绍自己，转向QR点餐 / 线上商店

You

你

Ah okay, no worries. So I'm from EPOS, we do F&B solutions. Even without the delivery apps, a lot of merchants we work with use our free online store — basically your customers can pre-order and just come collect. Really popular for shops near offices — lunchtime crowd can order during their break and swing by to pick up. No commission on our end at all. Is your shop near any office buildings or schools?

哦好的，没关系。我是EPOS的，我们做餐饮解决方案。就算没有外卖平台，我们很多商家都在用免费的线上商店 — 顾客可以提前下单来取。在办公区的店特别受欢迎 — 午休时间下单，来了直接取。我们完全不抽佣金。你们店附近有办公楼或者学校吗？

Asking about their location is a natural way to qualify them and make the pitch feel personal. Then work in: "How should I address you?" and "Do you have more than one outlet?"

问他们周边环境是自然了解情况的方式，让话题更贴近他们。然后顺势问：「怎么称呼你？」和「你们有多少个门店？」

You — Qualifying questions (work these in naturally)

你 — 了解情况（自然地问）

Oh and how should I address you? [get their name] ... Is this your only outlet, or do you have a few?

对了，怎么称呼你？[等对方回答] ... 你们是只有这一间，还是有几个门店？

Phase 3

PayNow 0% — if you spotted SGQR or they haven't bitten yet

PayNow 0% — 如果发现有SGQR，或者他们还没太感兴趣

Only bring this up if:只在以下情况用： You spotted an SGQR / PayNow sticker on Google Maps, or they have a non-EPOS soundbox. Don't go near card MDR — that's not our strength. PayNow only. 你在Google Maps发现了SGQR / PayNow贴纸，或者他们有非EPOS的收款音箱。不要提刷卡手续费 — 那不是我们的强项。只讲PayNow。

You

你

Oh actually — I noticed you have PayNow / SGQR. You know the government subsidy ended back in July right? So most merchants are now paying around 0.5% on every PayNow transaction. We charge zero on PayNow. So say your monthly PayNow is around $10K — that's $50 a month you get to keep. Every month.

哦对了 — 我看到你们有PayNow / SGQR。你知道今年7月政府补贴已经结束了对吧？所以现在很多商家每笔PayNow都要付大概0.5%的手续费。我们PayNow是收0%的。如果你每个月PayNow大概有1万块 — 那就是每个月省下50块。每个月都这样。

Keep the number grounded. $10K/month works for most hawkers and cafés. Adjust to feel real for whoever you're talking to.

数字要贴近实际。1万块/月对大多数小贩档和咖啡厅都合理。根据对方的情况调整。

Phase 4

Extra hooks — if they're warming up

额外卖点 — 如果他们开始有兴趣了

You — Remote reporting (especially good for multi-outlet owners)

你 — 远程报告（多门店老板特别有用）

And one thing our owners really like — everything's on your phone. Even if you're not at the store, you can see your sales breakdown in real time. How much came from Grab, Panda, your own online store, dine-in — and how people paid, PayNow, card, cash, CDC vouchers. All on your phone.

还有一个老板们都很喜欢的 — 什么都在手机上。就算你不在店里，也能实时看到销售明细。多少来自Grab、Panda、你自己的商店、堂食 — 顾客怎么付款的，PayNow、刷卡、现金、CDC券。全部在手机上看得到。

If they have multiple outlets, add: "And if you have more than one outlet, you can see all of them in one view." — this usually lands well.

如果他们有多个门店，可以加：「而且如果你有多个门店，可以在同一个地方看到所有门店的情况。」— 这个通常很有吸引力。

You — Membership

你 — 会员系统

Oh and there's also a built-in membership thing — so you can do points, like $1 for 1 point, or just a member discount. Good for bringing regulars back. A lot of merchants we work with find this one really useful actually.

哦还有内置的会员功能 — 可以做积分，比如1块1分，或者直接给会员折扣。对留住回头客很有用。我们很多商家都觉得这个功能特别实用。

Phase 5 / 第五步

Close — lock in the demo

收尾 — 约好demo

Rule:原则： Never leave it open-ended. Always give two specific time options. Your BD colleague will go down to the store — frame it as easy and no-pressure. "Hard to explain over the phone" is a natural reason to meet. 永远不要让对话没有结果。给出两个具体的时间选项。BD同事会到店里来 — 要让对方觉得轻松没压力。"电话里比较难讲清楚"是见面的自然理由。

You — Primary close

你 — 主要收尾

Honestly this is a bit hard to fully explain over the phone. What I can do is get my colleague to pop by your store — she'll walk you through everything, show you how it looks, probably takes like 20-30 minutes. Would Thursday afternoon or Friday morning work for you, [name]?

说实话这个电话里不太讲得清楚。我可以安排我同事过来你店里 — 她会带你看一遍，现场演示，大概20到30分钟。[名字]，这个星期四下午或者星期五上午，哪个比较方便？

Using their name here feels personal. Two options, not "when are you free?"

这里叫对方名字会感觉更亲切。给两个选项，不要问「你什么时候方便？」

You — If they want info first

你 — 如果他们想先了解

Sure, no problem — can I grab your WhatsApp? My colleague will send something over and then follow up with you directly. She's the one who can answer all the detailed questions properly. What's your number?

好的没问题 — 可以给我你的WhatsApp吗？我同事会先发一些资料给你，然后直接跟你联系。她可以更详细地回答你的问题。请问号码是多少？

Card MDR rule:关于卡手续费： If a merchant starts comparing card MDR rates — do not go there. Redirect to PayNow savings or other features. If they keep pushing, say "for full pricing details my colleague will walk you through in the demo." 如果商家开始比较刷卡手续费 — 不要接这个话题。转回PayNow省费或其他功能。如果他们继续追问，就说"完整的价格细节我同事到时候在demo里帮你讲清楚。"

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Common Objections & Responses

常见异议与应对话术

"We already have a POS system."

"我们已经有POS了。"

Totally understand — can I ask what system you're on? The reason I ask is a lot of merchants we speak to have a POS but still have separate tablets for GrabFood and Foodpanda on the side. We consolidate everything into one screen. And if you're paying PayNow fees right now, we charge zero on that.

明白的 — 请问你们现在用什么系统？我问是因为很多商家都有POS，但GrabFood和Foodpanda还是要用额外的平板分开看。我们可以把所有订单整合进一个界面。而且如果你现在有在付PayNow手续费，我们这边是0%。

"Not interested."

"不需要了，谢谢。"

No worries at all. If I may just ask — is there a specific reason? Sometimes merchants tell us they're happy with what they have, but once they see what they're actually paying in platform fees and PayNow charges every month, it changes the picture a bit. My colleague can come by for just 20 minutes — no commitment at all.

没关系的。如果可以的话，请问是有什么特别的原因吗？有时候商家觉得现在的很好用，但当他们看清楚每个月在平台佣金和PayNow手续费上花了多少，感觉就不一样了。我同事过来20分钟就好，完全不用有任何承诺。

"No time right now."

"现在没时间。"

No problem — just one quick question before I let you go: are you currently paying any fees on your PayNow transactions? If yes, my colleague can come at a time that suits you — even 20 minutes is enough. This week or next week, what works better?

没问题 — 放你走之前快速问一个问题：你们现在有没有在付PayNow的手续费？如果有，我同事可以约你方便的时间过来 — 20分钟就够了。这个星期还是下个星期比较好？

"How much does it cost?"

"要多少钱？"

It starts from $50 a month — and the longer you commit, the cheaper it gets per month. There are also longer plans that come with free months. But the best way to see the full picture — including how much you'd save on PayNow — is to have my colleague walk you through it in person. It's a quick 20-minute demo, no commitment. Can we find a time this week?

从每个月50块起 — 承诺的时间越长，平均每个月越便宜，也有附赠免费月份的方案。但最好的方式是让我同事来给你详细讲 — 包括你在PayNow能省多少。就20分钟的demo，不用有任何承诺。这个星期可以约个时间吗？

"Do you have PSG grant?"

"有没有PSG补贴？"

We don't — mainly because we're already very affordable. PSG grants are typically for enterprise POS systems that cost upwards of $10,000. We start from $50 a month, so we're built to be accessible without needing a grant.

我们没有 — 主要是因为我们本来就很便宜。PSG补贴通常是给那些动辄一万块以上的企业级POS系统的。我们从每个月50块起，本来就是定位在大家都负担得起的价格，不需要靠补贴。

"Send me information first."

"先发资料给我看看。"

Sure — let me take your WhatsApp and I'll send it over. My colleague will also follow up to answer any questions. What's the best number?

可以的 — 给我你的WhatsApp，我发资料给你。我同事也会跟进，有任何问题都可以问她。请问号码是多少？

"How are you different from Qashier / other POS?"

"你们跟Qashier / 其他POS有什么不同？"

The biggest difference for most merchants is PayNow — we charge 0%, while most other systems pass on the PayNow MDR to you. If your PayNow volume is decent, that's real money saved every month. We also have free GrabFood and Foodpanda integration, and a free online store with 0% commission. Worth seeing in a demo — easier to show than explain over the phone.

对大多数商家来说，最大的区别是PayNow — 我们收0%，而其他系统通常会把PayNow手续费转嫁给你。如果你PayNow的交易量不小，每个月省下来的是真金白银。我们也有免费的GrabFood和Foodpanda整合，还有免费的0%佣金线上商店。demo来看更直接 — 电话里比较难讲清楚。

Do NOT bring up card MDR comparison. If they ask specifically, say "for full pricing details my colleague will cover that in the demo."

不要主动提卡的手续费比较。如果他们特别追问，就说"完整的价格细节我同事在demo里会帮你讲清楚。"

"Do you do GTO reporting?"

"你们可以做GTO报告吗？"

Yes, we do — we can handle everything for you. GTO is the standardised revenue report that shopping malls require because they take a percentage of tenants' turnover. EPOS360 can generate that report for you directly.

可以的，我们可以帮你全部搞定。GTO是购物商场要求的标准营业额报告，因为商场会抽取租户一定比例的营业额。EPOS360可以直接帮你生成这份报告。

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Subscription Plans

订阅套餐

Starts from S$50/month — longer commitment = more free months

从每月S$50起 — 承诺时间越长，赠送月份越多

Plan套餐	Monthly Fee月费	Total Paid实际付费	Free Months赠送月份	Total You Get实际使用
3 Months个月	S$50/mo	S$150	–	3 months3个月
6 Months个月	S$50/mo	S$300	–	6 months6个月
12 Months个月	S$50/mo	S$600	+3 free赠	15 months15个月
24 Months个月	S$50/mo	S$1,200	+12 free赠	36 months36个月
36 Months个月	S$50/mo	S$1,800	+24 free赠	60 months60个月

PSG Grant:PSG补贴： EPOS360 does NOT qualify. If merchant asks, explain: we're already very affordable starting at $50/month. PSG grants are for enterprise POS systems costing upwards of $10,000. We don't need a grant to be accessible. EPOS360不符合PSG申请资格。如果商家问，解释：我们本来就很便宜，从$50/月起。PSG补贴是给那些动辄一万块以上的企业级POS系统的，我们的定价本来就是大家都负担得起的。

🔧

Hardware

硬件

Optional — merchants can start with their existing phone or tablet

非强制 — 商家可以用现有手机或平板开始

Item硬件	Price价格	What you need to know关键说明
BlueTap A01 Must-have 必备	S$150	This is how merchants receive payment — it's essential alongside the app. Every PayNow QR code generated is dynamic, meaning each transaction has a unique QR code that expires after use. This eliminates fake screenshot fraud (where customers show a fake payment confirmation). The device also announces the amount received clearly in English or Mandarin — no dispute over whether payment went through. 这是商家用来收款的终端 — 配合APP一起用是必须的。每一个PayNow QR码都是动态生成的，每笔交易都是唯一的二维码，使用后即失效。这样可以防止有人拿假的付款截图来蒙混。设备也会用英文或中文清楚播报收到的金额 — 不会有收没收到款的争议。
Falcon 2 + Dock Optional 可选	S$700	A dedicated POS tablet with dock. The dock has a built-in printer. Merchant can skip this if they already have a tablet — a $100–200 tablet from Shopee works fine. Only recommend if they have no existing device. 专用POS平板加底座，底座内置打印机。如果商家已经有平板 — Shopee上$100–200的平板就可以用，不需要买这个。只在他们没有设备时才推荐。
Receipt Printer 收据打印机 Optional 可选	S$60 (S$30*)	Already built into the Falcon 2 Dock — if they're getting the Falcon bundle, they don't need this separately. If they have their own tablet, this is sold at $60 — we price it below market. Internal promo: if merchant is pushing for a deal on the 12M+3 plan, you can request from your team lead to offer the printer at $30. Falcon 2底座已内置打印机 — 如果他们买了Falcon套餐就不需要单独买这个。如果他们用自己的平板，我们$60卖给他们，价格低于市价。内部优惠：如果商家在12M+3套餐上坚持要折扣，可以跟团队领导申请以$30提供打印机。
Cash Drawer 现金抽屉 Optional 可选	S$60	Standard cash drawer, integrates directly with the POS. Only needed if they handle cash regularly. 标准现金抽屉，直接与POS系统连接。只有在他们经常处理现金时才需要。

Bottom line on hardware:硬件总结： The only thing they truly need alongside the app is the BlueTap A01 (S$150). Everything else depends on what they already have. 配合APP真正需要的只有BlueTap A01（S$150）。其他硬件取决于他们现有的设备情况。

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Payment Settlement

款项结算

Where does the money go? How fast do they get it?

钱去哪里？多快到账？

Money goes directly to the merchant's own bank account — not to us. They can transfer it out anytime. Settlement is T+1 (next business day), excluding weekends and public holidays.

钱直接进入商家自己的银行账户 — 不是进我们这边。他们随时可以转出。结算时间是T+1（下一个工作日），不包括周末和公共假期。

Merchant asks "does the money come to you first?"商家问"钱是先进你们那边吗？" — No. Goes straight to their account. They can transfer out anytime. — 不是。直接进他们的账户，随时可以转出。
Settlement speed:到账速度： T+1 — next working day. Fast and predictable, great for businesses that need steady cash flow. T+1 — 下一个工作日。快速且稳定，对需要现金流的业务非常重要。
Account required:需要开户： Merchants need to open an Anext Bank corporate account — digital bank, no minimum balance unlike traditional corporate accounts. Requires ACRA registration. 商家需要开立Anext Bank企业账户 — 数字银行，没有最低存款要求，不像传统企业账户。需要ACRA注册。

Internal note — ACRA:内部备注 — ACRA： Merchants must have ACRA registration to open the Anext Bank account. Don't raise this proactively on calls — only mention if they ask how settlement works in detail. Let BD handle the full onboarding conversation. 商家必须有ACRA注册才能开Anext Bank账户。电话里不需要主动提 — 只有当他们问结算细节时才说。让BD同事在后续跟进时处理完整的开户流程。

Do NOT compare card MDR on calls.打电话时不要比较刷卡手续费。 Our card MDR is not our competitive strength. If a merchant brings it up, redirect to PayNow savings or other features. Tell them the BD will cover full pricing in the demo. 我们的刷卡手续费不是我们的优势所在。如果商家提起这个话题，转向PayNow省费或其他功能。告诉他们定价细节BD同事会在demo时讲清楚。

⚔️

vs. Qashier

PayNow MDR:PayNow手续费： EPOS360 = 0%. Qashier charges standard PayNow MDR. This is our key advantage — lead with this. EPOS360 = 0%。Qashier收标准PayNow手续费。这是我们的核心优势 — 以此为主要切入点。
Card MDR:刷卡手续费： Don't bring this up. If asked, defer to the demo. 不要主动提。如果被问到，说demo时会讲清楚。
Delivery integration:外卖平台整合： Both have GrabFood / Foodpanda. 双方都有GrabFood / Foodpanda整合。

⚔️

vs. WafflePOS / FnBees

WafflePOS: No delivery integration — we have free GrabFood + Foodpanda 没有外卖平台整合 — 我们有免费GrabFood + Foodpanda整合
Neither publishes pricing — EPOS360 is transparent from day one 两者都不公开价格 — EPOS360从一开始就透明定价

📌

Quick Reference

快速参考

Hardware needed?

需要买硬件吗？

BlueTap A01 (S$150) is must-have. Rest depends on what they already have.

BlueTap A01（S$150）是必备的。其他看他们现有设备。

PSG grant?

PSG补贴？

Doesn't apply — we're already cheap. PSG is for $10K+ systems.

不适用 — 我们本来就便宜。PSG是给1万块以上的系统的。

Delivery integrations?

支持哪些外卖平台？

GrabFood and Foodpanda only. Not Deliveroo or Lalamove.

只有GrabFood和Foodpanda。不支持Deliveroo或Lalamove。

Card MDR on calls?

电话里提刷卡手续费？

Don't go there. Redirect to PayNow 0% or defer to demo.

不要提。转向PayNow 0%或说demo时会讲。

GTO reporting?

GTO报告？

Yes — EPOS360 handles it. For mall tenants who need to report turnover.

可以 — EPOS360支持。适用于需要向商场报告营业额的租户。

Kopitiam / Food Court?

咖啡店 / 美食广场？

Skip — operator-managed, hard to convert.

跳过 — 由业者统一管理，较难转化。

EPOS360 — Cold Call Team Guide

EPOS360 — 电话销售团队指南

What is EPOS360?

什么是EPOS360？

Research Before Calling

打电话前先做功课

On GrabFood / Foodpanda?

有没有在用GrabFood / Foodpanda？

What POS are they using?

他们在用什么POS？

SGQR / PayNow sticker visible?

有没有SGQR / PayNow贴纸？

Do they do GTO reporting?

他们有没有GTO报告需求？

Key Features

核心功能

Common Objections & Responses

常见异议与应对话术

Subscription Plans

订阅套餐

Hardware

硬件

Payment Settlement

款项结算

vs. Qashier

vs. WafflePOS / FnBees

Quick Reference

快速参考

EPOS360 Team Guide